When an application resumes after a long interruption, Reflect may use the resumption date as its new start date. Indicators using that date, such as Average time to hire, can therefore differ from those calculated from the original application date.
When does the date change?
Reflect compares the dates of two consecutive events for the same application. If they are more than 365 calendar days apart and the new event is not recognized as a rejection, its date becomes the start date used. A gap of exactly 365 days does not trigger the rule.
An update recognized as a rejection does not by itself trigger a new start date, even after more than 365 days.
How does this affect the figures?
Analyses using the start date use the resumption date. Durations calculated from the application start begin on this new date.
For example, an application is recorded on January 1, 2023 and resumed on January 2, 2024, with no intervening event and no rejection at resumption. Reflect uses January 2, 2024 as the start date. If the applicant is hired on January 12, the time to hire is 10 days.
What should I check if a figure looks wrong?
Check the application’s dates and events in your recruitment tool and the stage normalization in Reflect. If the discrepancy remains, contact your Reflect representative with the application, source and date range concerned.
To understand the application’s final outcome, see Understanding application rejection.