Reflect detects mobility from events provided by your source or, when those are unavailable, from changes in employee data. The method used affects the mobility and promotion figures shown in your analyses.
How is mobility detected?
If mobility events are available for your organization, Reflect uses their type to identify horizontal mobility and promotions (vertical mobility). These events must be correctly categorized in Reflect.
If no mobility events are available for your organization, Reflect detects horizontal mobility when an employee’s organizational groups change, for example their department in employee-level analyses, and a promotion when their career level changes. Depending on the data available for your organization, the career level may correspond to the job title.
For geographic mobility, Reflect uses geographic events when they exist in your organization. Otherwise, it detects office changes. This check is independent of the one for horizontal and vertical mobility.
What are the limits?
The choice between events and data changes applies to the organization: if mobility events exist, Reflect does not fill gaps in horizontal and vertical mobility with data changes.
A mobility event on the original hire date is not counted. Data changes used as a fallback are not counted as mobility on an arrival date.
Results depend on the history and quality of the data provided. Missing data can prevent a change from being recognized; a correction to historical data can change the figures.
What should I check if figures differ?
Check the period and filters in your analysis, then the mobility events, their types and dates. Depending on your situation, also check the history of organizational groups, offices and career levels in your source. Correct the data in your source system if necessary, then wait for it to update in Reflect. If the difference persists, contact your Reflect representative.